Shipping

1. What shipping options are available?
We offer several shipping methods to accommodate your needs, including standard and express shipping. Delivery times and costs vary based on your location and the shipping method you choose.

2. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.

3. Do you ship internationally?
Yes, we ship to many countries around the world. International shipping rates and delivery times vary based on your location. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

4. How long will it take to receive my order?
Delivery times depend on your shipping method and location. Typically, standard shipping takes 2-3 business days, express shipping arrives within 1-2 business days. Please note that these times are estimates and can vary due to factors such as weather and carrier delays.

5. What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, please check the tracking information for updates. If you still have concerns, contact our customer service team via email mindsolutions2024@gmail.com, with your order number, and we will help you resolve the issue.

6. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Once an order is in the processing or shipping stage, we may not be able to update the address.

7. What happens if my order is damaged during shipping?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund, depending on your preference and the availability of the item.

8. Are shipping costs refundable?
Shipping costs are non-refundable unless the item is defective or damaged upon arrival. In such cases, we will refund the shipping cost along with the cost of the item.

9. What if I’m not home when my order is delivered?
If you’re not available to receive your package, the carrier may leave it at your doorstep or with a neighbor. Some carriers offer the option to reschedule delivery or pick up your package from a local facility. Check the tracking information for specific instructions.

10. How do I contact customer service?
For any shipping-related questions or issues, please reach out to our customer service team at mindsolutions2024@gmail.com. We’re here to help!